Job Description

Position Overview:  

The General Manager/Cold Storage is responsible for the overall leadership and management of an operations network within CJLA. This includes the full P&L responsibilities of the network, improving operating margin through collaboration with the operations team members and CJ Executive Leaders, and ensuring the tools and support structure are in place to meet objectives in the near and long term. The General Manager will also focus on providing strategic direction and operational support to meet the established goals for both ambient and cold storage warehouse facilities which carry a broad scope of responsibilities and complexity. Not only will you be leading the operations of the multiple warehouse facilities, but you will also be growing our customer base, all while following all regulatory and company safety standards, policies, and procedures.

Essential Duties & Responsibilities  

• Lead operational activities of the logistics facilities within the network to optimize performance.
• Provide oversight of financial planning, personnel development, asset management/utilization and overall profitability of each facility within the network.
• Build effective relationships across CJ Logistics America to help drive projects to completion and improve processes, through the CJL Operating System.
• Build effective relationships with Engineering, Solutions and IT to optimize the network to develop an efficient cold storage layout to maximize storage space and ease of movement within the facility.
• Provide professional management and leadership to the network, including mentoring and developing key roles while instilling best practices from an operational perspective.
• Develop and monitor policies, procedures, and practices to ensure compliance.
• Consistently achieve excellence in all tasks and goals. Maintains focus and perseveres in the face of obstacles. Uses time efficiently and responds quickly and constructively when confronted with challenges. Prioritizes tasks based on importance.
• Support Business Development activities by exceeding customer expectations.
• Analysis and enhancements in areas of network utilization, service/cost performance, and procurement of equipment.
• The ability to successfully build & maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, & empathy to complete a shared goal for a common good
• Customer service mindset to handle daily operations issue follow up, customer communication through calls and emails for requests/inquiries while developing a regular cadence for meetings (Weekly, MBR/QBR).
• Make suggestions for increasing the effectiveness of changes. Show willingness to learn new methods, procedures, or techniques. Shift your priorities in response to the demands of a situation.
• Driving a culture of safety and compliance (AIB, ASI, SQF, etc.), using regulatory knowledge of the warehousing industry to develop the appropriate awareness and action plans.
• Resolving a dispute or a conflict permanently, by providing for each sides' needs, and adequately addressing their interests so that they are satisfied with the outcome.
• Owner of KPI’s and ensuring performance management system is capable of providing necessary outputs for reporting to CJ Logistics America Executive team and HQ.
• Additional duties as assigned.

Requirements and Qualifications:  

• Bachelor’s Degree in Logistics, supply chain or related field preferred, MBA highly preferred.
• 10+ years of experience in Cold Storage, Logistics/Brokerage or 3PL segment of the logistics industry.
• Experience with LTL and truckload transportation/Logistics contracts and agreements.
• Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company-provided personal protective equipment and freezer gear
• Previous P&L responsibility and strong financial acumen.
• Proven customer partnership success and strong communication skills- both verbal and written.
• Strong understanding of industry regulatory, compliance, and safety protocols.
• Team development, organizational structure with ability to define future team designs/needs.
• Continuous Improvement mentality with strong desire to build best-in-class operations.
• Project Management experience to include process innovation, service improvements and ability to drive change management and the communications required with change.
• Travel up to 35% of the time.

Pay, Benefits and More:

• Competitive compensation package
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and more
• Opportunity to drive significant impact across a growing, thriving organization
  Open-door, collaborative work environment
• High-performance culture with a growth and continuous improvement mindset
  Opportunities for advancement

CJ Logistics About Statement:  

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. 

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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