The Executive Director, Patient Experience and Operations is a leader of a large multifunctional team of >40 FTEs and >100 contractors, including field and head office-based roles across the patient journey including patient services, field reimbursement, patient engagement, and business operations teams within forecasting and Learning and Development. This leader understands the complexity of the US market and is able to generate functional level strategies in response to evolving market dynamics. Understands key drivers to commercial success and the impact of commercial resource deployment on outcomes. Patients are playing an increasing role in the therapeutic decision making with more influence than the HCP.
Job Responsibilities
Minimum Job Requirements :
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL employee.
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring .
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
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