Job Description

Job Description

Job Description

A successful biotech company is looking for a strong leader to join our Field Services team as a Field Service Engineer Manager.

Field Service Engineer Manager position is ideal for someone who has experience in the biotech industry, who takes pride in learning all aspects of the job and adhering to procedures and standards. The ideal candidate needs to be extremely competent and able to start working independently with minimal training.

This position develops and manages the complete lifecycle plan of services delivered for ELITech MDX InGenius Systems with an emphasis on product and customer service requirements. Works closely with application/technical support, engineering, R&D and OEM partners and interfaces as member of the Business Unit Team to represent product serviceability and support strategy, including influencing design and development from a service perspective for the InGenius Systems.

We require candidates to have a Bachelor's degree in a scientific discipline or an equivalent combination of education and experience as well as a minimum of 5 years of experience working as a Field Service Engineer. Experience in molecular diagnostic equipment is highly desirable.

On our end, we provide comprehensive medical dental and vision insurance subsidized by the employer. On top of that, we provide life insurance, long term care insurance at no cost to employees, and we match up to 5% of your 401k contributions. To ensure a good work life balance, we provide 11 company paid holidays and 3 weeks of PTO in your first year, which increases with your tenure.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Product Design and Development - Contributes to the design and development phases of InGenius to ensure its serviceability in the global market. Oversees concept, development and implementation for service plans and functions; identifies project dependencies and conflicts that pose risk to successful completion.
• Organizational Strategy - Develops and maintains a technical services strategy and network necessary for supporting molecular diagnostics products worldwide.
• Resources Planning - Ensures appropriate staffing within the technical services team is in place for successful launch and ongoing support; makes sure that resources are being utilized efficiently and appropriately.
• Documentation and Systems - Develops standard operating procedures including service development plans, creating and maintaining service record forms, related files, etc. required to support the system. Develops an integration plan for complaint handling into existing quality management system, including creation, review and approval of all technical documents (manufacturing drawings, internal technical specifications, specifications and performance data).
• Partner/Vendor/Business Unit Relationships - Develops and maintains partnerships to effectively communicate with key service interfaces for equipment suppliers, and acts as the primary conduit and engineering escalation point for escalation of service issues.
• Service Operations - Performs service functions leading to managing other MDx Field Service Engineers to ensure that quality services are provided and customers are satisfied. Provides advanced troubleshooting assistance and is regarded as a subject matter expert. Recommends and designs procedures that will reduce the costs and improve efficiencies of the services.
• Service Training - Develops and delivers in-house service training for employees including and not limited to service procedures and related company policies and procedures. Actively involved in the hiring and training of new employees as well as working with them in the field to coach and evaluate their performance.

• Willing to travel up to 80% of the time, sometimes Internationally
• Valid Driver's License and Passport required.

Qualifications

Applicants should possess an associates or bachelors degree with five or more years' experience in field service, or equivalent combination of education and experience.

Applicants should have a valid drivers license.

Applicants should be able to hold a credit card in their name and be responsible for managing travel expenses.

Applicants must be willing and able to travel on short notice.

Work Environment

This position is field based with the applicant working from home.

Applicant should be willing to travel up to 80% of the time on short notice if required. The position will cover their own Territory and serve as a backup to other areas of the country when the FSE in those regions are unavailable for Service Calls.

If you think you will excel in this position and are interested in this opportunity, we are looking forward to receiving your application and getting to know you!

Job Tags

Similar Jobs