Job Description
Position Title Global Account Director USA Reporting to Head of Service - Offshore Location Memphis / Boston / Fllrida / any location from East Coast Scope and Responsibilities - Provide Strategic Relationship Leadership:
- Works with clients to uncover business needs and objectives, craft appropriate strategies, and identifies/implements service to help achieve client goals.
- Develop broad industry expertise.
- Build and Grow Client Relationships:
- Understand clients business and generate new ideas to enhance client performance.
- Be the lead relationship face for our key client contacts.
- Build trust, credibility, and client referrals.
- Responsible for overall Account governance on behalf of Xchanging
- Manage Financial Performance:
- Achieve client targets within the context of the underlying opportunities.
- Work with business development, solution, technology teams to develop new client sales proposals.
- Contribution to the firm:
- Balance client demands with participation in broader organizational initiatives.
- Coach and mentor delivery leadership and account management teams on Clients business and culture.
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one, three and five year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Liaises with Industry bodies and institutions to bring in global best practices and build a branding edge.
Must Haves: Experience Required - 15 - 18 years of overall experience.
- 8+ year's account management experience; Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).
- Effective interacting and contributing to both business and technical matters in both the Indian and westernized cultures
- Responsible for managing, supporting, developing and coordinating the actions of the assigned Account Managers and Solutions team
- Experience in commercial real estate, hotel, airline or complex services environment industry.
- Extensive knowledge and experience in consulting / operational strategy, building shared services (Consolidation), global delivery models.
- Demonstrated track record of client relationship development and service
- Strong financial business acumen with an excellent business understanding.
- Proven global expertise and perspective, executive level presence and influence.
- Ability to meet travel requirements, covering all key regions of clients organization.
Qualifications - PGD/ MBA from reputed institutes
- Good to have Technology background
Personal Attributes - Thorough business planning.
- In-depth knowledge in BPO Industry - F&A processes.
- Excellent negotiation with the ability to conceptualize and sell ideas.
- Strong mediation and conflict management skills.
- Strong organizational, multi-tasking, time-management and analytical skills.
- Extrovert, creative and competitive.
- Excellent communication & interpersonal skills
- Past overseas working experience or assignment would be added advantage.
Xchanging Solutions Ltd
Job Tags
Work experience placement, Offshore,