Job Description

Job Description

Description:

We Offer:

• Excellent Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation Time

Summary:

Produce sales of Harley-Davidson Motorcycles and provide next level customer service by using proven sales processes and pro-active feature benefit sales techniques.

Essential Duties:

Sales Department Operations

• Attain new and used sales quotas as agreed upon with the sales manager.
• Use floor time effectively to meet customer needs & solicit sales of all products.
• Present the features of all products to customers along with their benefits.
• Show each customer advantages of products over competing brands.
• Maintain profit margin objective for all vehicle sales.
• Follow procedures to ensure timely and proper completion of all paperwork.
• Introduce new customers to the Service, Parts, General Merchandise and F&I departments and their personnel.

Customer Service:

• Greet customers in a timely, friendly and courteous manner.
• Handle telephone transactions quickly and professionally.
• Practice a feature/benefit selling methodology ensuring all customers receive consistent treatment when doing business.
• Ensure the delivery to customer is an EVENT which endears the customer to the dealership.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)

Other Duties - As Assigned

• Valid Driver's License with Motorcycle Endorsement
• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Meet or exceed sales quotas on a regular basis.
• Stay current on motorcycle trends and selling features.
• Must have an approachable, likable personality.
• Excellent communication and closing skills.
• Must be able to work effectively with all areas of the dealership to maximize customer experience and dealership profitability

Physical Demands:

• The noise level in the work environment is occasionally loud.
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
• Sales persons spend the majority of the day on their feet, demonstrating products.

Working Conditions:

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

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