Job Description

Job Description

Job Description

BuildASign aims to make it easy and affordable for people to share their message or tell their story with custom and personalized products. We relentlessly innovate and improve to provide customers with exceptional value and an experience that fosters a long-lasting relationship. The Austin, Texas-based organization has grown since the company’s inception in 2005 to include more than 400 employees. BuildASign also operates EasyCanvasPrints.com and AlliedShirts.com. We are passionate about attracting top talent that will relentlessly innovate and continue to help our double-digit revenue and profit growth trajectory.

Position Overview:

The IT Help Desk Administrator is responsible for supporting internal office and production employees along with our onsite and remote computer infrastructure. Pro-active maintenance and procedures, as well as excellent customer support will be key in allowing employees and systems to function without interruption.

Job details and expectation:

• Assist office and manufacturing employees with any computer/technology issues that they encounter - Setting up new and supporting new computers
• Collaborate with other help desk team members in supporting IT needs of office / manufacturing locations onsite and a mix of onsite and remote employees
• Support internal users via our ticketing system, and meeting our support metrics
• Computer hardware and software troubleshooting, including part replacement and system imaging
• Systems and applications support will include Google Workspace, Microsoft Office and Windows operating systems.

To be successful in this role one must demonstrate

• Strong interpersonal and customer service skills to effectively communicate with others
• Willingness to learn/expand IT skill set
• Problem-solving and analytical skills
• Passion for teamwork, continuing education, problem solving, and exceptional customer service

Qualifications:

• Previous 1 year IT experience (computer hardware/software/support) on the job or in personal life
• Basic knowledge of networking and network equipment
• Comfortable supporting on-site and remote employees
• Ability to troubleshoot and configure personal computer systems

Requirements:

• In person on-site support of Austin Office and Manufacturing facilities
• Participate in after hours on-call rotation with other IT team members

Benefits and Perks:

• Comprehensive health insurance plans.
• 401(k) retirement savings plan with company match.
• Paid Time Off, Holidays, and Volunteer Time Off.
• Hybrid format, allowing you to work from home or in an office space.
• Professional development and team building opportunities.
• Discounts on products produced by BuildASign.

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