Job Description

Title: Helpdesk Analyst
Location: POB 327; 1126 Solomon Blatt Blvd., Denmark, SC 29042 - REMOTE ROLE
Duration: 6 Months
Type: Remote
DENMARK (TECHNICAL COLLEGE DIVISION OF NURSING)

Requirement:
Map to Network Printers:

TCP/IP Direct
Print Server URI
Context Menu > Printer Properties > Ports tab
How to create Print Queues via Windows Server
DHCP Reservations by MAC Address
DNS Records creations/troubleshooting (A, CNAME records)

Scan-to-Email:

Traditional SMTP Server
Client Scan to Cloud Email from Gallery Apps

Installing/Troubleshooting Software:

Downloading executable
From Server Network Folder Share

Password Resets:

On-Prem AD (Active Directory)
Azure
admin.office.com

Network Folders/Sharing:

How to create
Security tab (Groups)
Sharing tab (Permissions)

Employee Offboarding/Onboarding accounts (new + disabling):

On-Prem AD (Active Directory)
Azure/Office365
User-Objects > Context Menu > Properties > Attributes tab

Internet Connectivity troubleshooting ie:

Connecting to WIFI
Ipconfig
Understanding of VLANs (i.e based on 3rd octet of IP Address, can tell which IP range/Subnet the device is currently associated with / connected to)

Printing ID badges (I created a server that, even remotely, could still send Badge ID Print jobs):

Software training will be provided, just needs to understand the high-level general concept of creating a new database record, and how to take pictures vi USB Webcam)

Software Training i.e how to use:

VPN
Microsoft (both Cloud/Web + Desktop) i.e
Outlook
Teams
Word
Excel
PowerPoint

Troubleshooting Email:

Delete/Recreate Outlook Profile (desktop)
Add/Remove Email Accounts
Shared Calendar/Email
via End-User's Outlook client
via Exchange Admin Portal
Delegation
Forwarding
User Mailbox vs Shared Mailbox

Blocking SPAM i.e:

End-User Outlook client (i.e Junk context menu)
Exchange Admin Portal (Mail Flow > Rules)
Microsoft Security/Quarantine Admin Portal
Cisco Umbrella
Cisco SMA/ESA

Compu-Vision Consulting

Job Tags

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Helpdesk Analyst Job at Compu-Vision Consulting, Denmark, SC

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