Job Description

Job Description

Job Description

HiFi Buyer

Who we are

We are a team of music lovers, who are dedicated to one singular mission: delivering the very best online shopping experience in the audio industry. We feel that there is nothing more fulfilling than creating a high-performance system on any budget with carefully selected used components, speakers and cables. Buy. Sell. Trade. Consign. Used & New. Find your HiFi sweet spot with The Music Room.

Job Description

As a HiFi Buyer at The Music Room, you will play a pivotal role in our operations, crucial for maintaining a robust inventory of high-quality used audio equipment. Your responsibilities will encompass managing the entire appraisal process, from initial evaluation through handling RMA issues, and negotiating with customers to secure the best deals for The Music Room.

This role demands a highly analytical and detail-oriented individual capable of effectively assessing market values and addressing logistical challenges, particularly for hard-to-ship audio pieces. The fast-paced nature of this position requires someone who thrives under pressure and can make quick, informed decisions. You must also excel in collaborative work, as you will need to work closely with team members to ensure smooth hand-offs and effective information sharing. Your expertise in negotiation will be essential in securing favorable terms and ensuring that every transaction benefits both the company and our valued customers.

Key Responsibilities:

• Comprehensive Research: Dive deep into researching a wide array of audio equipment, spanning hundreds of brands and multiple decades. Assess and determine the current market value of used gear based on thorough research and analysis.
• Full Appraisal Management: Manage the complete appraisal process from the initial evaluation through the RMA process. Ensure that all appraisals are accurate and well-documented.
• Customer Negotiations: Facilitate negotiations with customers to secure inbound gear, aiming for terms that are favorable to The Music Room. Strive to achieve the best possible outcomes for both the company and the customer.
• Logistical Solutions: Identify and address logistical challenges related to inbound gear. Implement solutions to ensure smooth processing and handling of all items.
• RMA Issue Management: Oversee and manage the RMA process for purchased gear. Address any issues that arise, ensuring timely resolution and customer satisfaction.
• Record Maintenance: Keep detailed records of transactions, negotiations, and appraisals. Ensure that all documentation is accurate and up-to-date.
• Collaborative Work: Work closely with HiFi Guides to facilitate smooth handling of customer trade deals and ensure effective integration into the appraisal and sales processes.

Minimum Requirements

• Two years of sales experience
• Understanding of and professional experience with high-performance, 2 channel audio systems
• Excellent communication skills - written and verbal
• Previous experience in appraising or buying used audio equipment
• Computer proficiency
• Background in working remotely or independently

About The Music Room

Culture:
The Music Room is a vibrant and dynamic family-owned business that is transforming the way home audio customers buy & sell online. We have shown consistent year or year growth for 13+ years and have 40+ employees - both local and remote.

We operate in a custom-built, 15k sq. ft. facility with dedicated areas for shipping, receiving, testing, photography, conference room, offices and purpose-built listening rooms. We strive for a customer-first standard of excellence in all things by leveraging teamwork and Lean processes and forward-thinking systems.

Teamwork & Customer Service are the 2 pillars of success that are emphasized daily.

Bringing new-school innovation into an “old-school” industry. We place a heavy emphasis on the implementation of new and emerging technologies with a goal of providing the best customer experience in the audio industry… period.

We are a family business with a “family first” approach. We work hard but never at the expense of taking care of yourself or your family.

Core Values:

Innovation – DEFY THE GENRE – We are all about making some noise in our industry and doing things differently. We are: Experimental. Groundbreaking. Trailblazers. The HiFi Biz Remixed. We are always exploring and embracing change because we believe we can do it better.

Process – HIT ALL THE RIGHT NOTES – Every detail matters. We value: Fundamentals. Precision. Execution. Consistency. Everyone is playing from the same sheet of music. Our commitment to scalable processes is essential to achieving “standing ovations” from our customers.

Teamwork – NO SOLO ACTS – There’s no lead singer taking the spotlight here. No room for oversized egos. We see the best in each other. We are a smart, talented, tight-knit band where everyone plays their part, and we work in harmony to produce incredible outcomes.

Passion – STAY FOR THE ENCORE – We are passionate about what we do, and we stay connected to each other and our audience through music. We are not a clock-in/clock-out, “go through the motions” organization. We have fun, but we also care deeply about our work, and we are fueled by our passion to achieve excellence.

Authenticity – NO CHEESY COVER SONGS – We stay true to the music that moves us with original compositions, performed in High Fidelity-Unfiltered communication. Integrity. Truth. Leave the “Hotel California” renditions at home. Let’s make some original music that we can be proud of.

Benefits:

We’re proud to offer a comprehensive benefits package, including Medical, Dental, Vision, Life, and Disability coverage, along with a 401(k)-plan featuring a company match. We’re committed to supporting your health, security, and future.

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