Job Description

Job Description

Job Description

Salary:

Who we are…

At Acumenian, we're more than a consulting firm; we're a collaborative community of innovative professionals. We celebrate individual strengths, foster positive relationships, and embrace flexibility. Join us to grow, thrive, and make a difference in the world of Advisory, Technology, and Analytics Management Consulting.

What´s the role…

As an IT Technician, you will be part of a team that works with multiple clients as well as organizational project. In this role, you will be the first point of contact for technical issues, troubleshooting hardware and software, and ensuring timely solutions for day-to-day IT challenges. This is an exciting opportunity for someone who is passionate about technology and understands and responses to customers' needs.

How you will add value…

• Responding to and resolving Level 1 support requests, including hardware, software, and network troubleshooting
• Maintaining and optimizing networks and servers

• Managing installations, upgrades, and configurations of hardware and software
  
• Providing remote support to users and guide them through step-by-step troubleshooting procedures
• Reviewing data backup and system security operations (e.g. user authorization, firewalls)
• Working in systems integration and implementation
• Working with network devices and services (routers, switches, firewalls, VPN, QoS)
  

What you need…

• Bachelor's degree in Information Systems, Computer Science or related field.
• 1 year of experience in a helpdesk or technical support role
  
• Knowledge in VMWare, Azure, O365, Linux and Windows Server, and other operating system
• Ability to handle multiple projects at once. 
• Strong communication skills (verbal and oral) in both English and Spanish 
• Excellent interpersonal skills 
• Tactful and confidential handling of all information found in the corporate information system. 

Who you are…

• You are detail-oriented and professional.
• You are organized and prioritize tasks.
• You are a team player.
• You must have a strong sense of accountability and building relations and have analytical and problem-solving skills.
• Flexible and adaptable in various situations and when interacting with many different personalities.

What You’ll Get...

Besides our amazing culture and a competitive salary base, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.

• Medical/dental/vision/life insurance
• Saving Plan with Company Match
• Time Off
• Opportunities to learn and advance your career.
• Great work/life balance

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