Job Description
Job Summary
Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations.
Position Description
Duties and Responsibilities: - Under the direction of the Security Manager, provides protection of the visitors, staff and collections of the Harvard Art Museums.
- Patrols the galleries and responds to object alarms.
- Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
- Provides services to visitors and colleagues; e.g. answers questions, gives directions, refers to other sources of information (i.e. Visitor Services) when appropriate.
- Keeps informed of all museum programming and events in order to better answer visitor questions.
- Seeks to minimize or contain conflict, and engages Security Manager when needed and as instructed.
- Enforces policies related to conduct of museum visitors, as directed.
- Controls and monitors access and egress points of the building.
- Performs the duties of escort into restricted areas of the Harvard Art Museums as directed.
- Acts in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies.
- Completes incident reports as necessary and submits such report to the Security Manager.
- Performs daily inspections of galleries, ?back of the house? spaces and reports on safety issues, security issues and physical condition of the museums facilities and equipment.
- Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts through the use of radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff.
- Presents a clean, neat and professional image in accordance with established uniform and appearance standards.
- Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
- Performs other related duties as assigned.
Basic Qualifications
Candidates MUST meet the following basic qualifications to be considered for this role:
A minimum of three years of customer service experience is required.
Additional Qualifications and Skills
Good written and oral communication skills in English; ability to learn and follow procedures and adapt to new procedures; attention to detail; prior security experience desirable; training in (or ability to be trained in) CPR and/or first aid desirable.
Physical Requirements
Ability to patrol multi-story museum building for extended periods of time. Capability to see clearly in various lighting conditions. Must be able to communicate in English clearly via speech and hearing, with or without corrective devices. Position requires the use of a radio for two-way communication and the wearing of an earpiece. After being trained, you must be able to lift and use a fire extinguisher weighing 10 lbs.
Additional Information
Will be required to wear a uniform provided by the Museums. The Harvard Art Museums are open all year. This position will be scheduled to work on some holidays.
Harvard University requires background screening.
This position has a 3-month orientation and review period.
Harvard University does not provide visa sponsorship.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.
Benefits
We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format
On-Site
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
About Harvard University Art Museums
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.
Connections working at Harvard University Art Museums
Job Tags
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