Job Location: Available to work Hybrid, Lansing, MI.
Note : Local candidate only, 2 days / week On-Site, 1st round interviews will be held via MS Teams. There is a potential 2nd round interview could be held inperson
Job Description:
Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments
Complete Description:
Skills Set:
Skill | Required /Desired | Experience |
Dealing with customers is Required | Required | 5 +years |
experience with Microsoft Project and Excel is Required | Required | 5 years |
experience with Remedy/Helix is Required | Required | 5 years |
working within a Telecommunications environment is Required | Required | 5 years |
experience in a large Enterprise setting is Required | Required | 5 years |
work experience with multiple network platforms is Required | Required | 5 years |
working with multiple network lines of service is Required | Required | 5 years |
Strong interpersonal skills | Required | - |
Strong knowledge of an enterprise wide network | Required | - |
Ability to communicate with managers and customers/clients | Required | - |
Candidates should be able to effectively utilize time | Required | - |
Candidates should be extremely organized | Required | - |
Clear and concise communication skills required | Required | - |
experience with DevOPs is Preferred | Desired | 3 years |
experience with Clarity is Preferred | Desired | 3 years |
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