Part-time Industrial Customer Service Rep. (29 hours per week) Job at Simmons Knife & Saw, Glendale Heights, IL

blV5TlBLdVVTVTVocFcrQzdkS1BTVmcyeFE9PQ==
  • Simmons Knife & Saw
  • Glendale Heights, IL

Job Description

Simmons Knife & Saw, a leading manufacturer of high quality band and reciprocating cutting blades since 1946, is seeking an experienced, well organized, customer centric, highly motivated, part-time Customer Service Representative to join our team. We proudly serve the foam, wood, pallet, leather, packaging, metal fabrication and machine shop, and food processing industries.

The successful candidate will have great attention to detail, be able to multi-task and possess excellent computer skills. Hours of this part-time position are 9:30am 4:00pm (Monday, Tuesday, Thursday & Friday) and 10:00am - 4:00pm (Wednesday) for a total of 29 hours per week. This role is onsite in our Glendale Heights office.

This position does not qualify for medical, dental or vision benefits, but does qualify for PTO, 401(k), life & disability.

RESPONSIBILITIES:

  • Prepare customer quotations.
  • Enter sales orders received by email, fax or phone into ERP system. Obtain and verify all customers' names, addresses, shipping instructions and billing information, part numbers, and specifications of services to be purchased prior to entry.
  • Send order acknowledgements to customers and communicate order status to customer from start to finish.
  • Respond to requests: identifying discrepancies or problems related to customer purchase orders.
  • Check status of orders and/or expedite orders on behalf of customer.
  • Interface with other departments such as production or scheduling to provide answers to customers regarding order status, technical questions, etc.
  • Track customer sales orders and provide proof of delivery to customers upon request.
  • Enter and update information in customer management database.
  • Handle customer complaints and complete all associated paperwork.
  • Assist Regional Sales Manager (RSM) in answering customer inquiries, which includes supporting RSM from the office when they are working remotely or traveling.
  • Answer customer service calls. Includes routing calls, screening calls, taking messages, taking orders, giving verbal quotes, answering technical questions, etc.

REQUIRED SKILLS:

  • Minimum 2 years of inside sales and/or industrial customer service experience.
  • Proficient use of computer system, word processing and spreadsheet applications.
  • Strong professional communication/correspondence skills.
  • Excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines.
  • Exceptional critical thinking skills.
  • Work effectively in a team environment.
  • High attention to detail and proven ability to work under pressure.
  • Experience with industrial products helpful.
  • Working knowledge of Aptean and/or Made2Manage software a plus.
  • Math skills for converting imperial/metric measurements and calculating prices accordingly.

Job Tags

Part time, Remote job, Monday to Friday,

Similar Jobs

Adaptive Medical Partners

Physician / Surgery - Orthopedics-Pediatric / Texas / Permanent / Pediatric Orthopedic Surgeon - Texas Job Job at Adaptive Medical Partners

Pediatric Orthopedic Surgeon - Texas100% Pediatric Orthopedics expanding program122-bed pediatric tertiary care center with pediatric specialists...  ...Level VI NICU 50 BedsAll facets of Pediatric Orthopedic surgery including sports, spine and limb deformity Great combination of... 

Cardinal Health

Delivery Driver - Pharmacy Services Job at Cardinal Health

 ...What Pharmacy Services & Delivery contributes to Cardinal Health Responsible for the prompt and accurate delivery and distribution of radiopharmaceuticals or oncology pharmaceuticals to medical care providers in accordance with customer demand and requirements of the... 

Equinox

Front Desk Associates, Sports Club LA Job at Equinox

 ...OUR CODE We are passionate about high performance living and we practice what we preach investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don... 

Workshop APD

Senior Interior Designer Job at Workshop APD

Workshop/APD is an award-winning, multidisciplinary architecture and design firm. From dramatic penthouses and seaside retreats to luxury...  .... Our diverse and collaborative team of creative architects, interior designers, product designers and graphic designers leverage... 

Georgia's Dream Nannies, Inc.

Live - In or Live -Out Nanny for a Family in Athens GA Job at Georgia's Dream Nannies, Inc.

 ...Dream Nannies is seeking a fulltime nanny for a wonderful family near Athens GA. This role can be either livein or liveout depending on...  ...slight schedule changes due to appointments. If the nanny chooses to live in they will be provided with private accommodations in a guest...