PC Technician Job at Grand Rapids Public Schools, Grand Rapids, MI

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  • Grand Rapids Public Schools
  • Grand Rapids, MI

Job Description

Job description

Job Description


Position Title: PC Technician


Unit: Support Non-Exempt


Salary: Determined by the district and a comprehensive benefits package


Earning Days: Determined annually by the calendar


GRPS MISSION: Our mission is to ensure that all students are educated, self-directed and productive members of society.


SUMMARY OF POSITION:
Provide maintenance, repairs, and operational support for all the district's personal computing devices, handheld devices, printers, telephony system components, administrative software and technology components, classroom and teacher technology components, presentation tools, performance-supporting technologies, and all other network-connected end-user devices. This person is also responsible for troubleshooting, installing, testing, maintaining, and upgrading networked and standalone components’ hardware and software. This person will serve as a service request escalation technician to the MIS Helpdesk, as well as provide real-time support for Instructional Technologists and school-based technology contacts. This person will use teamwork and initiative in the course of the normal job responsibilities. This involves regular travel for on-site work and includes maintaining logs and giving oral and/or written reports prepared in a professional manner regarding tasks/projects in progress and completed.

ESSENTIAL JOB FUNCTIONS - Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular on time and in person attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:


JOB FUNCTIONS:
Troubleshoot various technology components and network-connected devices as well as related hardware and software and perform repairs to this equipment throughout the district.
Monitor and maintain system components to insure expected operation, reliability, and that service level expectations are met for all dependent systems.
Prepare and deploy new end-user technology components for customer use by ensuring network and system interoperability, configuring and testing required OSes and applications, and confirming correct behavior of all associated peripheral equipment.
Design, deploy, document, and maintain administrative and classroom technology systems and their components to meet needs and benchmarks identified via collaborative work with Instructional Technologists as well as curriculum and other personnel.
Manage devices using a variety of remote device management solutions to perform configurations, deploy applications, maintain inventory, monitor status, perform upgrades, and generate reports on district technology resources.
Maintain software-based solutions to monitor and report on use of student technology components and applications.
Work with administrative and instructional staff to process in- and out-of-warranty repairs and replacements of equipment.
Work with security, risk management, and loss prevention personnel to provide data and technical assistance in the investigation and recovery of lost equipment or in the course of other security incident investigations.
Assist in the implementation of administrative and instructional software, applications, and systems. Use problem-solving and planning skills to ensure interoperation with existing systems.
Provide task progress and completion data to supervisor, other technicians, and Helpdesk personnel, as required.
Provide service request progress and completion data to customers and other technicians in a timely, accurate, and professional manner.
Perform specific, just-in-time training on the operation of system devices, end-user technologies, and related software for other technicians and customers as needed.
Work with stakeholders to identify needs and prepare technology components and systems for special events. Perform on-site support for special events, both in and outside regular business hours.
Create and maintain documentation, work instructions, and knowledgebase articles for both technician and customer consumption on the operation and troubleshooting of end-user and network-connected technology components.
Maintains a high level of technical knowledge and expertise through a continual education process, both formal and self-taught.
Interact with customers, co-workers, administration, students, parents and the community in positive, supportive and cooperative ways.
Performs other tasks, as requested.

This description describes the type and level of work performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required in the position.


REQUIRED QUALIFICATIONS:
Associate degree in Computer Science or equivalent training or work experience as outlined in the bullets below.
Minimum of three years of hands-on experience in repair and maintenance of personal computing devices, handheld devices, printers, and peripheral devices.
Minimum of one year of hands-on experience with network hardware and software.
Minimum of one year of hands-on experience troubleshooting and maintaining instructional, presentation, and/or performance technologies.


ADDITIONAL QUALIFICATIONS:
The ability to manage multiple tasks simultaneously and work effectively under pressure with end-users at all skill levels.
Effective oral and written communication skills.
Demonstrated ability to work in a fast-paced team environment.
Customer service focus with the ability to relate well with staff and the school community with excellent communication and cooperation.
Ability to research, test, and collect information on new ideas/concepts and possess a strong conceptual background in technological issues with careful, well thought out implementations.
Demonstrated ability to work with a variety of individuals in a problem-solving situation.
Ability to identify the root causes of problems and to apply and document permanent corrective actions to repair the problems.
Ability to quickly learn new skills.
Demonstrated project management, organizational and time management skills.
Experience with specific applications and technologies preferred, including the following: Windows Desktop OSes, Microsoft Office, Microsoft Office365, Microsoft SharePoint, Microsoft OneDrive, Apple iOS, Chrome OS, Mac OS, Android OS, Microsoft Active Directory, Cisco telephony systems, mobile device management software, remote control software, audio enhancement systems, video display and projection systems, and interactive display systems.


ADA REQUIREMENTS:
The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


PHYSICAL DEMANDS:
Handling and moving heavy equipment (e.g., PCs, servers, networking equipment). Visiting customers and transporting equipment between all district sites. Servicing equipment in tunnels, attics, and other similar environments and climbing ladders.


WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.


MENTAL FUNCTIONS:
While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.


METHOD OF APPLICATION:
Grand Rapids Public Schools manages employment applications online. Applications must be completed online at No hardcopy applications/resumes will be accepted for this position. Computer terminals are available in the GRPS Franklin Campus lobby from 8:00am – 4:00pm, Monday-Friday, for applicant use (Monday – Thursday during the summer).

Non-Discrimination

The Grand Rapids Public Schools will not discriminate against any person based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran or military status.


Americans with Disabilities Act accommodations: Assistance with the application process may be requested through the Human Resources Department at 616 819-2022 or humanresources@grps.org

Primary Location Food and Nutrition Center
Salary Range $20.66 / Per Hour
Shift Type Full-Time

Job Tags

Hourly pay, Permanent employment, Full time, Work experience placement, Summer work, Remote job, Work alone, Shift work, Monday to Friday,

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