Job Description

Job Description

Job Description

Position Title: Room Attendant

Department: Housekeeping

Reports To: Director of Housekeeping

FLSA Status: Non-Exempt

Prepared/Revised Date: December 2022

Position Summary

The Room Attendant will efficiently maintain the guest rooms and public areas of the hotel. The job duties require style and service attributes that are key to creating a positive guest experience.

Essential Duties and Responsibilities

• Deliver excellent customer service in an efficient manner
• Make beds and clean rooms according to standards set forth by managers/supervisors
• Replenish supplies such as pens, pencils, stationary and compendium items
• Clean lobbies, lounges, restrooms, corridors, elevators and stairways
• Sweep, scrub, wax, polish floor, dust furniture and vacuum carpet
• Wash walls, ceiling, and woodwork along with windows, door panels and sills
• Empty wastebaskets, and empty and clean ashtrays; wipe down bathroom surfaces, clean/disinfect bathrooms, replace towels and replenish bathroom supplies
• Adhere to the daily focus item (Daily Project) along with DND (Do Not Disturb), and Due Out processes and procedures
• Maintains daily goal of completing 16 credits worth of cleaned rooms
• Properly maintain cleanliness and organization of rollaway beds
• Develop and maintain positive communication and teamwork with all co-workers and supervisors
• Communicate efficiently all guest service issues with manager/supervisor in an immediate and professional manner
• Use proper etiquette and language in all interactions with guests
• Other duties as assigned.

Knowledge and Skills

• Physical mobility and stamina required
• Multitask, organize and prioritize tasks on an hourly and daily basis
• Work well with others in a team environment
• Work well under time constraint- clear thinking and remaining calm
• Perform job duties with attention to detail, speed and efficiency
• Follow directions effectively
• Work with minimal supervision
• Maintain confidentiality of guest and hotel information

Education and Work Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous hospitality experience preferred

Certificates, Licenses and Registrations

none

Supervisory Responsibilities

none

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

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