Job Description
Help Desk Technician
Red Dot Digital Media, Inc. is at the forefront of national and global digital signage deployments. As a rapidly growing industry driven by emerging technologies, it offers an excellent opportunity for individuals with a growth mindset. We are a leading global digital signage company, specializing in custom HTML programming, creative content, hardware integration, and technical support for all BrightSign media players, utilizing CMS software such as BrightSign, Carousel, Signagelive, Navori, Wallboard, and more.
We are seeking an individual who excels in client service, enhances our work environment, and contributes to our leadership in the industry. You will be a vital and valued member of our team.
We offer ongoing training and certifications as part of your career development. We encourage all employees to stay updated with industry knowledge to maintain the high level of expertise required for both individual and team success.
Job Description:
The Help Desk Technician is responsible for identifying, researching, and resolving complex technical issues. This role will become an in-house expert on third-party software, providing support to end users and field technicians facing software or device failures, network issues, file access problems, or hardware malfunctions. The technician will document, track, and monitor problems using relevant systems and tools.
This position collaborates with other departments on deployments and installations. Responsibilities include setting up and configuring media players, configuring network settings, testing software, and ensuring the technical functionality of hardware for deployments. The technician will also coordinate with other teams or specialists to resolve issues and handle escalated problems of higher difficulty.
The ideal candidate is self-motivated, eager to learn, and driven to succeed. They will work independently within established procedures and are expected to train or assist less experienced team members. This role requires a high level of organization and the ability to multitask effectively.
This is an in office position, not remote.
Responsibilities:
Qualifications:
Salary, Benefits, Office:
What is Digital Signage? Sometimes called electronic signage, refers to display technologies like LED walls (or video walls), Touch screens and LCD monitors to vividly display webpages, videos, directions, restaurant menus, marketing messages or digital images.
Red Dot Digital Media, Inc. specializes in nationwide and global deployments of digital signage technologies. This is a fast-growing industry, the technology is emerging providing opportunity for an individual with a growth mindset. We are a top tier digital signage company specializing in custom programming, designing content and hardware deployments and support. We create digital experiences that drive the relationship between the company or brand and their customers and employees forward. Red Dot operates in a horizontal market supporting nearly a dozen industries. Our projects are highly visible often garnering national recognition. This excellence requires preserving and growing a team that cares about every detail during and post deployment and above all ensures pure client satisfaction. We request that you do not contact our office about your resume or open positions, this provides both candidates and current employees required privacy. We appreciate your cooperation.What is Digital Signage? Sometimes called electronic signage, refers to display technologies like LED walls (or video walls), Touch screens and LCD monitors to vividly display webpages, videos, directions, restaurant menus, marketing messages or digital images.\r\n\r\nRed Dot Digital Media, Inc. specializes in nationwide and global deployments of digital signage technologies. This is a fast-growing industry, the technology is emerging providing opportunity for an individual with a growth mindset. We are a top tier digital signage company specializing in custom programming, designing content and hardware deployments and support.\r\n\r\nWe create digital experiences that drive the relationship between the company or brand and their customers and employees forward. Red Dot operates in a horizontal market supporting nearly a dozen industries. Our projects are highly visible often garnering national recognition. This excellence requires preserving and growing a team that cares about every detail during and post deployment and above all ensures pure client satisfaction.\r\n\r\nWe request that you do not contact our office about your resume or open positions, this provides both candidates and current employees required privacy. We appreciate your cooperation.
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